A MEMBER OF AGORA HOTEL ALLIANCE

FAQ

  • QWhere is the nearest station?
  • ATawaramachi Station of the Ginza line. 1 minute walk from Exit2.
  • QHow far is Kaminarimon and Sensoji-temple from the Hotel?
  • A7 minute walk to Kaminarimon, 10 minutes to Sensoji-temple.
  • QHow can I get to TOKYO SKYTREE?
  • A<By Bus>
    Take the bus from "Asakusa Kotobuki" bus stop to "TOKYO SKYTREE station"

    <By train>
    Take the Ginza line from "Tawaramachi station" to "Asakusa
    station" transfer to Tokyo SKYTREE line from "Tobu Asakusa station"
  • QHow can I get to the hotel from the airport?
  • A<From Narita International Airport>

    Total travel time: approx. 60min. Total fare: ¥2,690
    Narita International Airport → (Keisei Skyliner approx. 40min ) → Nippori Station → (JR Keihin-Tohoku Line approx. 4min) → Ueno Station →(Tokyo metro Ginza line approx. 3 min) Tawaramachi Station

    Total travel time: approx. 80min. Total fare: ¥1,390
    Narita International Airport → (Keisei Access Express approx. 68min ) → Asakusa Station→(Tokyo metro Ginza line approx. 2 min) Tawaramachi Station


    <From Tokyo International Airport (Haneda)>

    Total travel time: approx. 45min. Total fare: ¥690
    Tokyo International Airport (Haneda) → (Keikyu Line Airport Limited Express approx. 40min ) → Asakusa Station →7 minute walk from exit A1
  • QIs there Internet access in the Hotel?
  • AYes. In-room FREE Wi-fi is available in all the guest rooms
  • QAre there any convenience stores around the Hotel?
  • AThere is a "Family Mart" convenience store which is open 24 hours a block away.
  • QCan I make a copy or send a FAX?
  • AYes. Please ask the front desk for the service (additional charges required)
  • QCould you keep my luggage before Check-in or after Check-out?
  • AYes, we can. Just for a day, free of charge.
  • QDo you have Laundry service?
  • AYes, We have Coin Laundry and Dry Cleaning Laundry Service. (additional charges required)
  • QIs there anywhere I can purchase tickets for Tokyo Disney Resort around the hotel?
  • AUnfortunately, no but please contact TDR information center for further information.
  • QWould you receive packages sent from Online shops?
  • AYes, with the exception of raw food. Please email us the delivering date and the contents of the package in advance.
  • QIs there a humidifier in the room?
  • AHumidifiers are not provided in the rooms, However, humidifier rental is available for an additional charge (JPY 200/ for a night)
  • QIs there plug adapter in guest room?
  • AUniversal-type conversion adapters that are compatible with plug shapes from various countries are available for sale in the lobby on the 1st floor.
  • QDo you have a curfew?
  • ANo, but entrance door will be locked from 2:00 -5:00 due to security policy. The door can be opened by your room key. If you need to check in this hour, please give us your name on intercom.
  • QCan I ship the package from hotel?
  • AYes. We can arrange shipping service. Boxes are also available with additional charges. (If you require shipping to Narita International Airport, parcel should be send out by 2 days before your departure. To Tokyo International Airport(Haneda) delivery deadline of 3days in advance)Read more for detail or please ask front desk.
    http://www.kuronekoyamato.co.jp/en/
  • QCan minors stay at the hotel alone?
  • AMinors may stay at the hotel with the approval of a person with parental authority. Please submit a consent form for all guests to the front desk upon check-in. If we deem it necessary, we may contact the person with parental authority. Please download the accommodation agreement form from the following link.
    Accommodation Agreement PDF
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